The Zero Stress Guide to Kitchens


What You Need To Know Before You Buy a Kitchen

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Choosing a Kitchen Supplier

Top tips

  • Ask friends and family for recommendations
  • Get at least three quotes
  • Check on complaints procedure

With so many suppliers and seemingly endless ‘special offers’ and ‘end of season sales’ the choice of where to buy can seem bewildering. It is worth taking the time to visit at least three suppliers – ask for suggested layouts and estimates and get a feel for how the company operates.

It’s always a good idea to ask friends and family for recommendations as this is one of the most reliable ways of finding a supplier. As well as checking out the big national chains don’t dismiss small local suppliers. But always check what guarantees and warranties are available.

If possible, try to visit former customers and ask them what their experiences of the company have been.

Make sure to quiz the supplier about who will be carrying out the installation and get the name and number of who to contact if there are problems or the work is not carried out satisfactorily.

Although installation is often sub-contracted out, your contract is with the kitchen company whose responsibility it is, therefore, to deal with any problems.

If you do experience any problems with the kitchen company keep copious notes about the things you are not happy with, names of people you speak to, plus dates of phone calls and correspondence. The company’s customer service department should be able to resolve any difficulties but should you not receive satisfaction, take your complaint to the customer service manager.

With reputations at stake in a highly competitive market, you can be confident of a satisfactory outcome.

One word of warning – avoid asking the installers to do additional work outside their remit as the kitchen company cannot be held responsible for extra jobs carried out by the fitters.

Choosing a Kitchen Supplier



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